Refund Policy


  • The Courtyard Skincare and Beauty Gift Voucher cannot be redeemed online.  However, they can be redeemed for products and services in store

  • Guests are asked to protect Gift Voucher and treat as if cash, if lost, anyone can redeem the value. Lost, stolen or damaged cards cannot be replaced.

  • The Courtyard Skincare and Beauty Gift Voucher cannot be redeemed for cash or refunded.

  • The Courtyard Skincare and Beauty Gift Voucher is valid for the period of time indicated on the card itself.  The standard redemption period is 6 months from date of issue.

  • Promotional Offers sold via Gift Vouchers will follow these terms and conditions but on occasions may not be valid with all therapists and/or at all salons.

  • The responsibility of using the Gift Voucher prior to expiry lies with the recipient of the Gift Voucher.  No pre-expiry reminders will be sent from The Courtyard Skincare and Beauty. The remaining balance after the expiry date will be cancelled.

  • The Courtyard Skincare and Beauty Gift Voucher is not a cheque guarantee, credit or charge card and cannot be topped up.

  • When you use The Courtyard Skincare and Beauty Gift Voucher, the amount of your purchase will be deducted from the balance on the voucher. Change will not be given.

  • The Courtyard Skincare and Beauty reserves the right to amend the terms and conditions of the Gift Vouchers from time to time where we consider it reasonable and necessary to do so. The current conditions will be available at all times at This does not affect your legal rights.

  • All refunds of goods or services purchased with The Courtyard Skincare and Beauty  Gift Voucher will be made in accordance with The Courtyard Skincare and Beauty Refund Policy. This does not affect your statutory rights.


  •  A purchase of 6 of the same treatment entitles the guest to a discount off the total cost. These discounted treatments then have a validity period.

  • Courses of treatments listed on the price list are valid for 6 months only from date of purchase.

  • Promotional courses are valid for 6 months only, from date of purchase.  Promotional courses can only be purchased during the promotional period.

  • Treatments contained within a course cannot be transferred to other guests or exchanged for alternative treatments.

  • Courses cannot be redeemed for cash or refunded.


  • From time to time we offer discounted treatments and/or retail through in-salon, on line and other

  • traditional media formats. These are subject to terms and conditions, which are usually, but not

  • limited to, time, date, availability and quota restrictions.  We reserve the right to withdraw such

  • offers at any time.


  • Appointment times and treatment type are reserved especially for you, our guest and on your request.  We would therefore request any changes to appointment type and time be made with at least 48 hours notice.

  • On certain appointments we operate a pre-payment booking scheme and reserve the right to charge 50% of the booking fee should we receive less than 24 hours notice and not be able to refill the appointment time.


  • If you are not 100% completely satisfied with our product(s) or service, please contact us at Please note refunds are discretionary and are issued on a case by case basis.


  • Standard Delivery £3.50 Estimated Delivery Time 5-7 working days

  • Signed For Delivery £6.70 <1Kg Estimated Delivery Time 5-7 working days

  • Signed for Delivery £9.95 >1Kg Estimated Delivery Time 5-7 working days

Please note, if your order is tracked and no one is available to sign for it, your delivery will automatically go to your local post office for you to collect.